Below is a copy of the irate email I sent to C&W Thursday, January 17th, 2008.
“This email is to air my frustration anger and annoyance with the Staff and Service of Cable and Wireless bMobile. On Tuesday January 15th I purchased the handset which appears in the subject of this email at minutes to 9 in the evening at the Sheraton Center location. Despite having to deal with an unprofessional and surly CSR by the name of <Name Removed> (I assume from the scratchy handwriting at the bottom of the receipt) I STILL purchased that handset. I take it home and charge it as instructed and put in the memory card which came with the phone only for the phone to not access the memory card.
On Wednesday January 16th I take the phone to <Company Name> (the company I remember as being the licensed distributor and repair company for the phones that bMobile carries. I was specifically instructed to return the phone because the card reader was corrupt. PLEASE NOTE I bought this phone the Tuesday night, less than 18 hours before I took it to be looked at.It is at this point I am seeking redress because I am TIRED dealing with the rude and undertrained staff of Cable and Wireless in general and I am TIRED of being sold faulty phones as the last time I obtained a phone from C&W it ALSO had a manufacturer’s defect that phone was valued at <Figure Removed> The treatment I received when I went to take that phone for repair was deplorable at best and I am not in the frame of mind to deal with that again.
In other words, I intend to return this phone to bMobile where upon my arrival there is another handset waiting for me to simply insert my SIM and Memory Card into and leave the store. After the horror of the last transaction of this nature I do NOT want the phone to be repaired because I won’t be accepting that defective merchandise back. ALSO given the fact that the telephone CSR person put the phone down in my ears this evening after I asked her if there were any managers I could speak with to which she responded by giving me a 292-5050 number (which landed me BACK at the customer care center) then to see “Call Ended” come up on my screen I REALLY am not about to be appeased by guarantees of repair since it wasn’t even a DAY that I had the phone.
Feel free to respond to this email ASAP or to contact me directly at <Number Removed>”
However, I went there tonight and got it solved, and I met the NICEST CSR ever, she needs a promotion. She found out the problem on her own, rectified it FOR ME TO SEE and it turns out it was the memory card itself and she replaced it and doubled my memory at no additional cost:). I am to write an email lauding her efforts. I made sure to find out her name and have it on the back of the receipt. She really improved my night.